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Friday, October 29, 2010

Simple Tips for Social Customer Service

Good short piece in BusinessWeek.  " .... Adding a social-media layer to your customer-service efforts doesn't have to take much time or energy, writes Pamela O'Hara. Identify the platforms that your company should be engaging with and set aside a few minutes each day to address requests and complaints via those channels, and you'll soon be recognized as an engaged and caring company .... "

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