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Saturday, June 01, 2013

Wal-Mart Stocks with Neon Dots

In Bloomberg:  Wal-Mart brings in an outside auditor who uses Neon green dots to mark stocking outages.   Hmmm ... this sounds like the  Hawthorne effect.  Workers pay more attention when things are 'illuminated' to require focus.

" .... Wal-Mart prepared a spreadsheet of more than 800 items -- merchandise that included peanut M&Ms, Hanes boxer briefs, Covergirl mascara and Crest toothpaste -- that needed “stickering.” The circle stickers would indicate to Wal-Mart workers which items Acosta would be searching for during its audits.  Tovar said the most recent round of auditing was “the first time the green dots were in place.”  He added: “The reason we went to the green sticker process is because we think this is going to help the store associates do a better job of being in stock in key items. Those are the most important items to be in stock on.”   ... '

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