More Research on History of Cognitive Assistants in Business

A number of past blog posts here, over a number of years,  have been mentioned in Jim Spohrer's Paper: "More Research on the History of Cognitive Assistants in Business"  in his service science archive.  This indexes some of the work that me and my colleagues did in this space.    He also transcribes the essence of some of our conversations about the topic.  I do hope that some of this learning from the past can be applied to some of the new cognitive/AI/Advisory advances being made today.  Many mentioned in this blog.  Your comments?  How can we work seriously together in this space?