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Wednesday, December 23, 2015

Chatbots are Back for Services

Google working on a chatbot filled messaging service.  We experimented with chatbots.  And I see that the 'Slack' messaging service claims one as well.   It is a natural place to place a service that interprets interactions and attempts to provide value.   NLP based AI has improved considerably, so it is useful to think of their inclusion in service channels.  An example of an attentive system.  Also an example of a 'UI Free' system.    More to follow here.   Also consider their similarity to Facebook M,  where messages can be passed to humans, or chatbot agents.

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