Forbes article. Generally put, but good piece:
The Future Of Retailing: The Technology Revolution Is Now
by Walter Loeb , Contributor
I believe that retailing is undergoing a revolutionary change. Merchants are no longer the driving force for retailers. This is a major change that will be hard to swallow. In the past merchants interacted with customers. They talked to them as a market. Now these same customers are demanding products and services that match their specific needs. In other words, the customer is now in charge. .... "
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