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Thursday, April 05, 2018

Assistants and Chatbots in the Enterprise

A non detailed view, with some stats.   Though I would have to ask 'which enterprise'?  Cortana as I see it is still primitive in its interaction with business process.  Automated or otherwise.  And there is so much opportunity.  Something as simple as knowledge-graph search search of email?   Linked to corporate resources from Linkedin?  And Docs from your colleagues.   Alerting colleagues for comments?  Just the beginning.

Report: AI assistants and chatbots gain traction in the enterprise
By Matthew Finnegan   Senior Reporter, Computerworld

Microsoft’s Cortana AI assistant currently leads the charge in the workplace, thanks to Windows 10 integration.

Despite concerns over data privacy and immature technology, AI assistants and chatbots are gaining a foothold among businesses, according to a report from IT professional network Spiceworks.

The report, which surveyed 529 IT professionals from North America and Europe, showed that 29% of respondents have implemented one or more chatbots or intelligent assistants for work-related tasks, or plan to do so this year.

Adoption was higher for larger organizations, which have more resources to evaluate emerging technologies, with 24% using AI assistants or chatbots currently and 16% set to deploy the technology this year, for a total of 40%.  ... " 

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